FAQ
Questions we hear most
If your question is not here, call or message Marcella — a real person answers.
Is this a store with fixed prices?
No. Every request is quoted individually because product cost, cargo space, handling and destination all change the total. You always see a written quote before anything is purchased.
How do I place an order?
Send a quote request through this website. Marcella reviews it, sends a written quote, and once you approve it you receive a Stripe invoice or payment link.
Do you take payment on this website?
Card numbers are never collected through the forms on this site. Payment happens through a Stripe invoice or payment link after you approve your quote.
Which communities do you serve?
We shop across Edmonton and travel north on announced routes, including Yellowknife, Edzo / Behchokǫ̀, Whatì and Hay River, with requests extending toward Inuvik. Availability depends on the announced route.
What if my item is out of stock?
Tell us your substitution preference on the quote form. We can leave it out, contact you first, or pick a similar replacement — your choice.
Can you carry large or fragile items?
Often, yes. Give us approximate dimensions, weight and any handling notes on the quote form and we will tell you what is possible on the next trip.
When is the next trip?
The Northbound Route page always shows the current trip, its stage and whether orders are still open. If no trip is confirmed, you can still send a request and we will match it to the next route.
Do you work with offices and organizations?
Yes. Business and office accounts get a single point of contact, written quotes for approvals, consolidated invoicing and recurring supply runs.